FAQ

How do I buy things from allergypharmacy.co.nz?

It’s really easy.

Browse through allergypharmacy.co.nz, viewing products and reading the descriptions and profiles to help you make your decision.

From the product page make any required selections like size and quantity. When you are satisfied click the blue “Add to cart” button (this is like putting the product in your shopping cart – you can take it out later if you change your mind).

To select more products, choose from the menu at the left of the page and continue shopping.

When you have finished shopping, review your order on the shopping cart page (you can remove items by clicking on the small ‘trash can’ picture to the left of the item, or keep shopping using the menu on the left of the screen)

Select your country and delivery method and then click on the blue “Checkout” button to start the checkout process

Enter Shipping and billing information and select your payment

If you select credit card payment, after clicking the 'Place Order' button, you will be redirected to another site where your payment details will be requested. After processing your payment on this site you will be brought back to your receipt.

You will receive a confirmation email of your order soon after making a purchase (please ensure you register your correct email address).

At any stage before you pay for your order, you can go back to make changes to your order.

Is the site secure?

Yes, allergypharmacy.co.nz uses quality software and systems to ensure your security. Your privacy is respected at all times.

When you enter your credit card details at the Payment Details step you will see a lock icon appear in the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit.

Allergypharmacy.co.nz sits on secure servers using SSL encryption. We do not keep credit card details after a purchase has been made.

How can I pay for my order?

Credit Card: we accept Visa and Master Card. Your statement will appear as "allergypharmacy" and will be in New Zealand Dollars ($NZD). If you would prefer we can take your credit card details over the phone (a small administration charge may apply for this service).

Internet banking: details are provided during check out, orders are sent when funds clear.

Cheque: Post to Allergy Pharmacy, PO Box 157, Queenstown. Your order will be sent when the cheque clears.

Are your epipens the same as I would buy from my local pharmacy?

Yes! But maybe even better. We purchase our epipens direct from the NZ distrubutor - there are no 'direct imports' or dodgy deals. The pens are kept in our air conditioned pharmacy premises until they are sent out to you. We undertake to keep the best dated stock in NZ - so you can be sure you are getting the best deal in terms of both price and expiry date.

Can I stop by your warehouse and buy directly from allergypharmacy.co.nz?

Even better than that! Allergypharmacy.co.nz is run from Queenstown Pharmacy where our friendly staff are always willing to help. If you are in Queenstown you are most welcome to come and purchase directly from the pharmacy, or just pop in for a chat. You can find us just below the Gondola at the corner of Brecon and Isle Streets (next to Queenstown Medical Centre).

I am not in NZ – what is the price in my currency?

We do not currently have a currency converter on the site but recommend you use a website such as www.xe.com to get an approximate conversion.

All billing is in New Zealand Dollars. A reminder, we do not send any medicines overseas.

What shipping options do you offer?

All New Zealand orders are couriered to your door. Every order is tracked for free. We can ship to residential, rural, business or PO Box addresses.

You can leave us special delivery instructions in the checkout.

All international orders are shipped using DHL Express, a 3-5 working day tracked service.

What are your delivery times?

We aim to deliver your order in NZ within three working days of receiving payment. Delivery to rural areas may take longer. Delivery of your parcel may be delayed at certain times of the year (eg Christmas) or by factors beyond our control such as weather or road conditions. If your order has not arrived after five working days please email us at contact@allergypharmacy.co.nz and we will track it for you.

International orders depend on destination and may be delayed at customs. If you require an approximate delivery time frame please contact us.

* Please note that a 'day' refers to a working day.

Why was my international order charged a customs fee when it was delivered?

This is a fee charged by your country not by allergypharmacy.co.nz. We have no control over what happens at your country’s border.

Free Shipping

within NZ on orders over $80

FAQ