Privacy Policy

This Privacy Policy will detail how/why Queenstown Allergy Pharmacy Limited collects, stores and uses information when you interact with Allergy Pharmacy. This may be by visiting our website to make an order or by communicating with us by email, post or phone.

Information we collect: 

  • Name and some personal details
  • Contact details (physical and/or postal address, email address, phone number) 
  • Payment information (credit/debit card details)
  • Patient details where relevant

We use this information for business and administrative purposes only (such as contacting you and processing orders made through our website) and also to fulfil legal obligations we have. We are required to obtain certain information at times to ensure that the sale is appropriate and legal.

When you place an order for goods or services on our website we obtain details from you. If you do not provide this information, you will not be able to purchase goods or services from us on our website. We have a legal obligation to keep accounting and health records, including records of transactions. We will retain information as long as is necessary for legal/tax purposes.

Information you submit to us by email/contact form is received into our email system and also stored on our third party email provider’s servers.

We cannot disclose your personal information without checking with you (unless it was required by law or to enforce our legal rights)- occasions we may need to do this would be if making an insurance claim on your behalf. We abide by the Health and Privacy Code 1994 for all health information. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment via credit card/debit card we use Windcave and ANZ. Your payment will be processed by these 3rd party providers: Windcave and ANZ- who  collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their separate privacy policies on their websites.
Credit card payments are securely processed using SSL secure socket technology.

We take required measures to secure your information and to protect it against the unauthorised or unlawful use and accidental loss or destruction, including:

  • Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate
  • Using secure servers to store your information
  • Verifying the identity of any individual who requests access to information prior to granting them access to information
  • Using Secure Sockets Layer (SSL) software to protect your information

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email or via our website or any other means), you do so at your own risk. We cannot be responsible for any form of loss or damage suffered by you as a result of your decision to transmit information to us in this way.

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to/contacting us:

Allergy Pharmacy
PO BOX 157
Queenstown 9300

03 441 0590

- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file)
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information.

This policy is effective from the 01/10/19. If you have any questions you are most welcome to contact us at 03 441 0590 or email us at 

Queenstown Pharmacy and Allergy Pharmacy are owned by Queenstown Allergy Pharmacy Limited, which operates from:

Corner of Brecon and Isle Streets
Queenstown 9300
New Zealand